Conditions of Use

Important

24hr Lingerie.com.au is a part of 24hr Trading. This is no way linked to any other company of a similar name.

All our products are subject to availability. Most items are kept in stock.We will endeavour to supply most products within 14 days in most cases sooner where possible. Most items are now dispatched within 48hrs.We will contact you should there be any problems. Outside the Australia might take slightly longer to dispatch.

 

Cancellation

A copy of these terms and conditions and your order may not be kept by us and we advise you to print a copy of them for your information in the future.

If you are a consumer you have the right, to cancel the contract and receive a full refund.

You must inform us in either writing or electronic mail of your desire to cancel within 7 working days, from the day after your goods arrive.

You should return the goods to us in an unused and re-saleable condition and we advise you to ensure the goods are adequately insured during any return journey. Should return postage not be paid or collection of goods is required this amount would be deducted from return value.

We shall refund the total amount of money paid by you for the goods, within a period not exceeding 30 days beginning with the day on which notice of cancellation was given. In writing or electronic mail from you.

This does not apply to Special orders.
(special orders are items made to customers specifications.)

This does not affect your statutory rights as a consumer.

 

Complaints

We endeavour to respond to all complaints within five working days - although usually response is much quicker. If you are unhappy with any service provided by 24hr Trading. Please contact us immediately either by phone or email.
Your satisfaction is very important to us so please let us know if you have a problem.

 

Washing instructions.

In order to preserve the colour, shape and the support provided by your underwear, we recommend that you hand wash it in low temperature using gentle detergents.

Do not dry clean, iron or tumble dry the garments.

Any bras with moulded foam cups should be washed and stored separately to preserve their shape.


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